We want you to have as much faith in our products as we do. We stand behind every item we sell. Upon receipt of your order please inspect it immediately. If, for any reason you are not satisfied With your purchase, simply return the product in original unused condition with the receipt within 10 days from date of reciept and we will replace the item or refund your account (see conditions below). Our goal is your complete satisfaction!

Merchandise returned after 10 days from delivery is subject to a restocking fee of 15%-25%. Returns will not be accepted after 30 days unless special prior arrangements have been made.

Refunds and Exchanges exclude shipping and handling charges.

If you received a wrong item or a product that is defective, please call Customer Service 1-831-424-7787 to provide for Delivery Pick up for refund, replacement or exchange of merchandise.



At Bit N Spur Tack, it is our goal is to provide quality merchandise with exceptional value. We are committed to offer the best selection. We feel that offering as many options as possible provides our customer the ability to make the right purchase. We do realize that offering such a selection results in more out of stock items and back orders however we feel that our commitment to providing such a wide selection outweighs the alternative of limited buying opportunity.

If we are out of stock on an item we will notify you by email. Most out of stock items, usually ship within 1-2 weeks.





Western Saddle Returns for Refund and or Exchange;

Western Saddles must be returned within 10 days of delivery in unused original condition for refund. Refund excludes shipping & handling charges. Saddles returned over 10 days from date of delivery are subjected to a 15% restocking charge and up to 20% in the event the saddle was priced on a special or discount beyond our already marked down Bit-n-Spur Pricing. Same conditions as noted above for exchanges apply however we may elect to wave the restocking charge based on type, style and size of saddle.

English Saddles - Please call for return policy information on the individual specific saddle of choice.



Orders are processed within one day of submitting the order on the web. If for some reason we do not have an item in stock, and is back ordered, we will notify you within 2-3 business days, and your credit card will not be charged until it is has been shipped.



Custom made to order and Special Orders will be carged in full when order is placed.



In the event that a defect in workmanship is not noticed immediately after use we completely understand. Please call Customer Service and ask for a Defect Return Authorization at 1-831-424-7787.



We apologize in advance that we cannot accept returns on some items to include any health care products including feed supplements; earrings, videotapes or books, custom made or personalized items.



SHIPMENTS Add
0 to 25.00 $6.95
25.01 to 50.00 $9.95
50.01 to 75.00 $10.95
75.01 to 100.00 $11.95
100.01 to 150.00 $13.95
150.01 to 200.00 $15.95
200.01 to 300.00 $17.95
300.01 to 400.00 $19.95
400.01 to 694.99 $21.95
*695.00 up *FREE SHIPPING

Hawaii, add $20.00
Canada, add $10.00


Will Call Orders $4.50


*Free Shipping for orders over $695.00 applies only to continental U.S.A.



*3 Day Select: ADD $14.95
*2nd Day Air: ADD $19.95
*Next Day Air: By Quote. Add minimum $29.95 per order



*Saddles, Saddle Stands, tack trunks and Roping and Tying Practice Dummies do not apply to these charges. Expedited shipping charges will be quoted prior to shipping.

Shipping is our choice of ground shipping by U.P.S. or Parcel Post inside of the continental U.S. and usually takes 2-6 working days for delivery depending on delivery location.
Shipments via U.P.S. a street address is required, no P.O. addresses will be accepted.

Out of Country Shipping and Overnight Shipments will be charged based on weight and location and will be provided by quote.
Customer is responsible and invoice will be adjusted to reflect actual cost of shipping over and beyond estimated cost.







You must report any claims for damage or missing items directly to the delivery carrier. It is the carrier's responsibility for merchandise damaged in shipping. They will notify us in order to reship damaged items.

Credits and Refunds will be issued within 10-14 days from receipt of returned merchandise. Once a week shipping and receiving inspects returned item(s) the paperwork is then processed and transferred to accounting. Accounting applies credits and issues refunds once a week.



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